Customer service

Thank you for visiting ("the Website").
Throughout these Terms and Conditions, when we refer to 'we', 'us', 'our' etc, we are referring to Chelsea Textiles. When we refer to 'you' we are referring to the user or browser of the Website.

Goods supplied from the Website are supplies by Chelsea Textiles, a company registered in the US whose registered address is 232 East 59th Street, New York, NY 10022.

By placing an order with us you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately.

When we receive your order you will receive an automated e-mail reply acknowledging receipt. No contract shall come into existence until we have accepted your order. Your order will be accepted by us by way of a confirmatory e-mail (‘Confirmation of Order’) which will confirm that we are able to send you the goods you have ordered, the price and the estimated delivery date. This Confirmation of Order shall contain all of the information regarding the goods you have ordered. You must immediately check the details contained in the Confirmation of Order and we advise you to print and keep a copy of it. We reserve the right in our absolute discretion to accept or reject any offer. You are able to correct errors in your order up to the point at which you click (“submit”) on your order.

Every care has been taken by us in the preparation of the content of the Website, in particular to ensure that prices quoted are accurate at the time of posting the product on the Website and that all products are fairly described. However, your order may not be accepted if there are material errors in the description of the goods you have ordered or their prices. All prices and offers are subject to change.

We have aimed to ensure that the colors of our products appearing on the Website are as near as possible to the color of the product. Due to our products being handcrafted, the photographs on the Website are for illustrative purposes only and may not be an exact match of the product itself or its color or the color of any materials. Photographs or illustrations do not comprise any contractual warranty on our part and you should not rely on them as an exact representation of the products. Chelsea Textiles cannot be held responsible for slight variations which may occur. Moreover, the actual colors you see will also depend on your computer equipment, and accordingly, we are unable to guarantee the precise color of the product on delivery. As most items are handcrafted from natural materials, there might be variations from item to item. All measurements shown on the Website are approximate.

All products are subject to availability. We will inform you as soon as reasonably possible in the event that the goods you have ordered are unavailable.

In the event that the goods that you have ordered are unavailable a full refund will be offered. All prices are displayed on the website are in USD. Payments can be made by debit or credit card.


You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


The content of the pages of the Website is for your general information and use only and it is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on the Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through the Website meet your specific requirements.



Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product.

Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as they adjust - this is not a fault, but a natural occurrence within the fibres of a natural product.

We advise you to keep the product in consistent, stable conditions to minimise the effects of temperature and moisture change in the atmosphere. For example, avoid placing the product close to heat sources such as radiators and/or Air conditioning units or outlets; this will help to ensure the longevity of the product. We cannot guarantee that the wood will not move/warp/shrink if placed in a conservatory or beside large folding doors or French doors.

Wood is a natural product therefore; its grain will show its own unique variations in every piece of our furniture. 


If you are returning an item because it is unsuitable, we shall only refund the cost of the returned item, and you will be fully liable for the postage paid when returning the item to us and when purchasing the item. 
You must notify us within 7 days and return it to us within 28 days unused and in perfect condition.
Customers must measure all relevant doors and windows needed for access for delivery before buying any items. Chelsea Textiles is not responsible if the furniture doesn't fit the space as the dimensions are clearly stated on each product.
Sale Furniture cannot be returned in any circumstances.
Your invoice/dispatch note will come with a form to fill out should you wish to refund or exchange your purchase. Please ensure that this form is enclosed with your return, and that you have stated the reason why the product(s) are being returned. (NB. please note that refunds will only be given provided we receive a completed returns form.) This does not affect your statutory rights.
All items being returned in accordance with this clause must be safely and securely packaged to avoid damage in transit. We shall not accept an item for refund if it has been damaged in transit or otherwise. We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.Any price reductions introduced shall not apply with retrospective effect, but shall apply only prospectively as of the date of publication of the respective reduction.
Any price reductions introduced shall not apply with retrospective effect, but shall apply only prospectively as of the date of publication of the respective reduction.
A discretionary 25% restocking fee may be charged on certain furniture and fabrics made to order; usually applied to items returned on buyer's remorse, not exchanged due to damage or defects.



We take great care to check your order to make sure it is up to our standards before we package and dispatch it to you. We boast very low damage complaints; however, damage may exceptionally occur. We recommend to carefully inspect your product upon delivery, as we ask you to sign a document confirming that it appeared in good condition when you received it.

Should you not be satisfied with the state of the goods when you inspect them at delivery, please let our delivery partner know, note this on the form and contact us immediately.

For minor defects it may happen that you only realize after the delivery that you are unhappy with the quality, or that we have sent you the wrong item. In this case just contact us as soon as possible, sending us some photos of the damage or other issues you have with the product. We will then assess your complaint and, assuming your complaints are valid, let you know how to return the item or arrange to collect the item from you, and either give you a full refund, arrange for a repair, or order you a replacement. In this case the costs and risks of returning the product will be our responsibility.



We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control.