Terms & conditions

This website at www.chelseatextilesusa.com (the “Website”) is operated by Chelsea Textiles USA, LLC and/or its affiliates (the “Company” or “we” or “us”). If you visit or shop at the Website, you accept these conditions. Goods supplied from the Website are supplied to the Company by Chelsea Textiles Ltd, a company registered in the United Kingdom whose registered address is 13 Walton Street, London SW3 2HX. Company Reg. No. 2144799. By placing an order with the Company through the Website you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this Website and should cease using it immediately.

General

When you visit the Website or send e-mails to the Company, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirements that such communications be in writing. When we receive your order you will receive an automated e-mail reply acknowledging receipt. No contract shall come into existence until we have accepted your order. Your order will be accepted by us by way of a confirmatory e-mail (‘Confirmation of Order’) which will confirm that we are able to send you the goods you have ordered, the price and the estimated delivery date. This Confirmation of Order shall contain information regarding the goods you have ordered. You must immediately check the details contained in the Confirmation of Order, and we advise you to print and keep a copy of it. We reserve the right in our absolute discretion to accept or reject any offer. You are able to correct errors in your order up to the point at which you click (“submit”) on your order.

Care has been taken by the Company in the preparation of the content of our Website, in particular to ensure that prices quoted are accurate at the time of posting the product on the Website and that all products are fairly described. However, your order may not be accepted if there are material errors in the description of the goods you have ordered or their prices. All prices and offers are subject to change.

We have aimed to ensure that the colors of our products appearing on our Website are as near as possible to the color of the product. However, because the actual colors you see on the Website will depend on your computer equipment, we are unable to guarantee the precise color of the product on delivery. As most items are hand-made from natural materials there will be slight variations from item to item. Measurements given are approximate.

The Company attempts to be as accurate as possible. However, the Company does not warrant that product descriptions or other content on the Website is accurate, complete, reliable, current, or error free. If a product offered on the Website is not as described, your sole remedy is to return it in unused condition.

All products shown on the Website are subject to availability. We will inform you as soon as reasonably possible in the event that the goods you have ordered are unavailable. In the event that the goods that you have ordered are unavailable a full refund will be offered.

All items purchased through the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

All prices displayed on the website are in U.S. Dollars. Unless otherwise indicated these listed prices do not include applicable sales or use taxes. Payments can be made in U.S. Dollars via a debit or credit card in accordance with the payment methods specified on the Website.

Intellectual property right and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Returns Policy

If you are returning an item because it is unsuitable, we shall only refund the cost of the returned item, and you will be fully liable for the postage paid when returning the item to us and when purchasing the item. You must notify us within 7 days and return it to us within 28 days unused and in perfect condition. SALE ITEMS CANNOT BE RETURNED OR EXCHANGED.

Your invoice/dispatch note will come with a form to fill out should you wish to refund or exchange your purchase. Please ensure that this form is enclosed with your return, and that you have stated the reason why the product(s) are being returned. (NB. please note that refunds will only be given provided we receive a completed returns form.) This does not affect your statutory rights.

All items being returned in accordance with this clause must be safely and securely packaged to avoid damage in transit. We shall not accept an item for refund if it has been damaged in transit or otherwise. We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

Shipping Policy

All orders are shipped, on average, within 48-72 hours from the time your order is placed. On average you should expect to receive your order within 8-12 business days from the time that you place your order.

Data Protection

We are committed to protecting your privacy, and will only use the information that we collect about you lawfully. We collect information about you for two reasons: Firstly to process your order, and secondly, to provide you with the best possible service.

We will not pass your email address to third parties.

We do not store your credit card details, but we do store your name, address, telephone number, email address and previous purchase information.

Disclaimer of Warranties and Limitation of Liability

THIS WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE ARE PROVIDED BY THE COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT TO YOU THAT THIS WEBSITE OR THE E-MAILS SENT FROM THE COMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE WEBSITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE THROUGH THE WEBSITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

WE SHALL HAVE NO LIABILITY TO YOU FOR ANY DELAY IN THE DELIVERY OF PRODUCTS ORDERED TO THE EXTENT THAT THE DELAY IS DUE TO ANY EVENT OR MATTER OUTSIDE OF OUR REASONABLE CONTROL.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS OF IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.

Applicable Law

By visiting the Website you agree that the laws of the State of New Jersey, without regard to principals of conflict of laws, will govern these Terms and Conditions and any dispute that might arise between you and the Company. Any such dispute shall be adjudicated in any State or Federal court in Union County, New Jersey, and you consent to the exclusive jurisdiction and venue of such courts.

Our Address

Chelsea Textiles USA, LLC
1090 Bristol Road
Mountainside, New Jersey 07092